704-323-8953 | 9AM - 5PM EDT
In 2014, a 19-year-old driver named Sage Karam finished in ninth place in his first Indianapolis 500. He didn’t do that well in 2015 – he had to leave the race in the first lap, after another car hit him. But he returns to Indianapolis this weekend for his third Indy 500. At age 21,…
There are dozens of videos on YouTube that show angry or disgruntled customers. Some show customers behaving badly. Others show employees doing the same. They’re very unpleasant to watch, but many of them teach valuable lessons about how employees should be trained to work better with customers. Here’s one video – admittedly disturbing to watch…
When inspectors shutter a restaurant or food concession, the most common reaction from the owners is, “I didn’t even know we were going to be inspected for that” or, “I had no idea we were in violation.” Unfortunately, ignorance is not a defense if government inspections find something wrong. And if your business is shut…
Most business leaders know that a comprehensive eLearning training program builds more consistent performance among employees, improves customer service, reduces the amount of time that managers spend training new employees, and provides other benefits that impact the bottom line. But do those same businesspeople also understand just how much a company’s overall profitability will grow…
Everything is going mobile . . . shouldn’t you??!!!! Maybe you have thick old training manuals that you’d like to convert for delivery on mobile devices. Or how about those old lessons that you’ve been delivering on computer terminals in your company’s training room? Isn’t it time to adapt them for delivery on your trainees’…
“The Ideal Work Schedule, As Defined by Circadian Rhythms,” an article by Christopher M. Barnes in The Harvard Business Review, explores the energy peaks and valleys that most people experience through the course of a day. The author writes that it is important to consider those biological rhythms when planning employees’ work schedules ….
“Don’t Be Lazy with Social Learning,” a post that Chris Browning wrote for the ATD Learning Technologies Blog on April 6th, makes some excellent points about why social media channels can be ineffective for learning purposes. To quote from his post . . . “If I see a three-minute video or read a blog that…
Because the first aim of training is to improve the way people do things, all training programs measure hard metrics like these after training is done: Are our salespeople making more sales calls, closing more sales, or increasing the size of the average order? Have our product assemblers increased their output and reduced the number…
Most food workers know that foods can become contaminated if they are allowed to contact uncooked foods or surfaces where raw foods were previously processed. One example? If your broiler chef puts a cooked steak back on the plate that held it prior to cooking, that’s a recipe for bacterial contamination. But bacterial contamination is…
