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While there are countless ways to get creative with the process of training employees who are distributed across multiple locations, we can generally break the options into three different methods. 1. On-location, In-person Training. In other words, bringing everyone together and training them in the same room. Until recently, this has been the most common…
According to a publication by elearningindustry.com, an estimated 25% of employees leave their job because they don’t have a full understanding of how to complete the work they’ve been assigned and aren’t provided with any kind of on-the-job training. Flip to the other side of the coin, and those organizations that do offer training and…
Good operating policy is the foundation for any successful business. Companies that are lax in this area are more likely to breed confusion among employees, and leave the door open for discourse in the workplace. A handbook that is well thought-out can govern the actions and expectations of both the employees and managers. It can…
Employee retention is the rate at which employees leave a company in a defined period, usually a year. A low rate of retention indicates that there is either a failure in management’s ability to find the right people for the job, or the company has policies that drive good employees away. With the rising cost…
Now that the fake spiders, Gremlin costumes and candy buckets from Halloween are all tucked away, it’s time for workers to get in gear for the holiday season. Getting your employees off to a running start is easy, but as the busyness of the holidays start to overwhelm them, helping employees stay productive is another…
One of the big reasons we acquired Tortal earlier this year was the synchronicity of the two companies’ values and how our focus on engagement would mesh perfectly with the delivery of online training programs and vice versa. Exhibit A of that argument is Tortal’s recent creation of an advisory council for its clients. “With…
In addition to franchise operations executives from around the country (and around the globe for that matter), the Boston Franchise OPS also drew some interest from members of the New England Franchise Association (I’m on NEFA’s board of directors). In fact, several NEFA members joined OPS attendees at the our cocktail party at the end…
We just wrapped another successful Franchise Operations Performance Summit (OPS), this time in Boston. This particular OPS, however, had special meaning for more than just what we covered during the two days of workshops. For those of you unfamiliar with the area, the site of Franchise OPS, The Sheraton-Boston Hotel, is not far where the…
How is Franchise Operations Performance Summit (OPS) a one-of-a-kind event? For starters, it is the only franchise executive conference dedicated to operations performance excellence. Period. And if you’re a franchise operations executive or manager, the clock is ticking your chance to attend the next Franchise OPS in Boston, May 2-3. Franchise OPS features two days…
Have you signed up for Franchise OPS? The early bird deadline will be here very soon March 25. While early birds around Boston may catch the worm, those signing up for Franchise OPS by the 25th get $100 off the best seat in the house for the only the only franchise executive conference dedicated to…
