704-323-8953 | 9AM - 5PM EDT
According to the 2016 Maintenance & Repair Study conducted by Cox Automotive, 70% of new car buyers do not get their cars serviced at the dealerships where they bought them. If you are a new car dealer and only 30% of your customers use your service department, you are letting money slip through your fingers….
By Cordell Riley Every visit a customer makes to your service facility is like a mini-journey. When that trip is over, you want your customer to feel well-served, valued, and maybe even a little bit delighted. Great customer service training is what makes that happen. Let’s break your customer’s experience down to see how training…
We’re really looking forward to the New York International Auto Show next month. We’ll check out all the exciting gas-burning cars, of course. But what really excites us is the opportunity to get a close look at the new Chevy Bolt, an all-electric plug-in car that offers a claimed driving range of 238 miles…
After a man recently bought a new plug-in electric car, his salesman tried to sell him a service agreement that included periodic oil changes. Even after the buyer protested that his new electric car didn’t have any oil and didn’t need oil changes, the salesperson continued to make his sales pitch. That story was written…
Once upon a time, customers who had their cars serviced at dealerships were simply looking for good, honest, quick repairs, not for meaningful experiences. But now that many owners of new cars are millennials, that has changed. Millennials want something more when they bring their cars in for service. According to “This Auto Dealership Built…
