FRAMINGHAM, MA AND WOBURN, MA… The New England Franchise Association (NEFA), the trade organization for franchisors and franchisees in the region, has announced its new board of directors. Among those chosen for the new board include Evan Hackel, founder of Ingage Consulting of Woburn, MA. “Having been a member of NEFA for several years, I’m…

WOBURN, MA and ATLANTA, GEORGIA… The advances in technology in recent years have helped franchisors dramatically improve marketing and customer service efforts as it relates to its franchisees. Franchisors have been slower to embrace technology to improve operations, particularly as it pertains to the critical role of franchise field consultant. That’s something a panel of…

WOBURN, MA and ATLANTA, GEORGIA… The influence of new technologies like handheld devices and social media has had a staggering effect on business and, for that matter, our everyday lives for the better part of the last decade. Yet in the franchise industry, franchisors have been relatively slow in employing these technologies to improve operations,…

WOBURN, MA and DENVER, COLORADO… What makes a successful conference? From the organizer’s perspective, a sellout is a good start. In fact, it’s a great start. Yet as organizers of the recently held Franchise Operations Performance Summit (OPS), the only franchise executive conference dedicated to operations performance excellence, will tell you, it’s what attendees take…

WOBURN, MA and DENVER, COLORADO… The Franchise Operations Performance Summit (OPS), the only franchise executive conference dedicated to performance operations execllence, recently announced the July 18-19 event was a sellout. “Clearly we’re thrilled with the response to this year’s Franchise OPS in Denver. One of the thoughts in putting together this year’s OPS and the…

WOBURN, MA and DENVER, COLORADO… When franchisors and franchisees think of the Internet, it’s typically in terms of how to better serve customers and attract new ones. The new addition to Franchise OPS speaker roster, FranConnect President Keith Gerson, CFE, will address how new Web 2.0 technology can be used to transform how franchisors train…

WOBURN, MA and ATLANTA, GEORGIA… There’s certainly no shortage of franchise conferences. Yet how much time is spent at those conference discussing franchise operations, particularly as it pertains to C-level executives? Comparatively speaking, relatively little. Hence the interest and success of the recently concluded Franchise Operational Performance Summit (OPS), a franchise operations conference for C-level…

WOBURN, MA and ATLANTA, GEORGIA… Traditional franchise conferences provide networking opportunities, seminars, vendor presentations and meetings for franchisee councils. Very rarely is attention given to franchise operations. The first-ever Franchise Operational Performance Summit (OPS), to be held on December 6 and 7 in Atlanta, Georgia, focuses exclusively on how C-level franchise executives can improve their…

WOBURN, MA and ATLANTA, GEORGIA… Traditional franchise conferences provide networking opportunities, seminars, vendor presentations and meetings for franchisee councils. Very rarely is attention given to franchise operations. The first-ever Franchise Operational Performance Summit (OPS), to be held on December 6 and 7 in Atlanta, Georgia, focuses exclusively on how C-level franchise executives can improve their…

The National Speakers Association (NSA) recently accepted Evan Hackel of Ingage Consulting, a leading consulting firm in the franchise arena. During his 25 years in working with franchises, Evan Hackel has developed a reputation as an expert on engagement and how it improves performance. With his recent acceptance to the NSA, Hackel will be taking…