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If you haven’t been paying attention to current trends in training, things have changed. Let’s take a look at three myths about training that are no longer true. Myth One: Training Costs a Fortune to Develop Due to recent developments in technology, the cost of developing and delivering top-quality training has actually come down. For…
The point of contact where your front-line staffers serve your customers is the “make or break” point where the perception of your company and your brand is established. How do you get the right things to happen on your front line? Here are three critically important steps to take. First, Hire the Right People You…
At one company recently, a salesperson was dismissed because he let a client pay for a vacation. When asked why he had agreed to do something so dishonest, he answered, “Nobody ever told me it was against company rules.” And he had a point. Unless you tell your employees what constitutes unethical behavior, how are…
If you need to train a group of salespeople or your front-desk hotel staff, it’s tempting to buy a ready-to-go training program. It doesn’t cost much, it seems to cover the basics . . . and maybe it features a high-powered presenter with a big name. It might make sense to invest in one of…
Copious research documents the fact that Younger Generations like to learn. After all, they grew up attending schools and college; learning is part of the way they interact with the world. One major study from Gallup, “How Younger Generations Want to Work and Live,” reports these findings: 60% of Younger Generations say that the opportunity…
. . . an excerpt from our forthcoming eBook, Maximizing Your Learning Management System If you have ever been an administrator for an LMS, you know they are always being improved and enhanced with new features. It is good to continually improve business systems, but change is not always easy or smooth. For LMS administrators,…
Shirley Chisholm “When I die, I want to be remembered as a woman who lived in the twentieth century and who dared to be a catalyst of change. I don’t want to be remembered as the first black woman who went to Congress. And I don’t even want to be remembered as the first woman…
If you have supervised groups of people at work, you have noticed that groups of people are different. They can fall into the following categories: Conflict-addicted groups are full of people who seem to think that progress can only happen when people argue and disagree. Agreement-addicted groups are the opposite. Their members seem to think…
When planning a program of live training for employees, many companies hire a great trainer . . . and then think that effective training is bound to happen as a result. Make no mistake, a skilled and energetic trainer is an important key to good live training. But there are other steps to take too,…
If you’ve been reading the news lately, you might have noticed a disturbing story about 30 people who became gravely ill after eating at a restaurant in Spain. And it was not just any restaurant. It was one of the top restaurants in Europe – one that had even been given one star by…
