704-323-8953 | 9AM - 5PM EDT
When I wrote my new book Ingaging Leadership, I didn’t plan it to be a manual about employee retention. But then a reader emailed me to say that he thought my ideas had the potential to dramatically improve employee retention in his organization. It’s always wonderful when someone makes an observation like that. In…
You might be surprised at how many organizations invest their resources into employee training simply because it’s “what they’re expected to do.” This may technically fulfill organizational requirements, but it doesn’t achieve the important goal of talent development. This poor approach leads to situations where employees get out to the field and are too scared…
Good operating policy is the foundation for any successful business. Companies that are lax in this area are more likely to breed confusion among employees, and leave the door open for discourse in the workplace. A handbook that is well thought-out can govern the actions and expectations of both the employees and managers. It can…
Employee retention is the rate at which employees leave a company in a defined period, usually a year. A low rate of retention indicates that there is either a failure in management’s ability to find the right people for the job, or the company has policies that drive good employees away. With the rising cost…
Now that the fake spiders, Gremlin costumes and candy buckets from Halloween are all tucked away, it’s time for workers to get in gear for the holiday season. Getting your employees off to a running start is easy, but as the busyness of the holidays start to overwhelm them, helping employees stay productive is another…
By now, you’ve probably heard we’re holding a brand new Franchise OPS on December 4-5 at the W hotel in Atlanta. I wanted to remind everyone that the early bird deadline to sign up for Franchise OPS ends this Saturday, November 3. I’m especially excited about this OPS. We have all new material, much of…
If there’s one thing I’ve learned in working with franchises over the past 25 years is that franchisors have a secret weapon over any kind of business: their franchisees. Sadly, many franchisors don’t quite know how to get most out of this critical relationship so that it benefits both of them. That’s part of what…
Earlier this year, Ingage Consulting, Speak! and Franchise Business Review conducted a survey of 200 franchisors regarding their franchisee conferences. With those results as the catalyst, we put together a three-part series of articles for Franchise Update on how franchisors can improve their conferences and use the momentum and knowledge gained from those events to…
In today’s fast-paced, ever-changing, technology-driven workplace, many people face the prospect of being replaced by a machine that can do their job faster and without error. But there is one thing that will remain the same no matter how many advances in technology we achieve. That thing is the importance of a live meeting. There…
This summer, the Balihoo Blog, full of tips and trends in marketing, featured a guest post which I wrote. The post deals with the concept of engaging your franchisees, members, or dealers when implementing a marketing strategy. It also mentions the dangers of simply pushing a strategy down through the organization from the top. From…
