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According to a publication by elearningindustry.com, an estimated 25% of employees leave their job because they don’t have a full understanding of how to complete the work they’ve been assigned and aren’t provided with any kind of on-the-job training. Flip to the other side of the coin, and those organizations that do offer training and…
One of the big reasons we acquired Tortal earlier this year was the synchronicity of the two companies’ values and how our focus on engagement would mesh perfectly with the delivery of online training programs and vice versa. Exhibit A of that argument is Tortal’s recent creation of an advisory council for its clients. “With…
In addition to franchise operations executives from around the country (and around the globe for that matter), the Boston Franchise OPS also drew some interest from members of the New England Franchise Association (I’m on NEFA’s board of directors). In fact, several NEFA members joined OPS attendees at the our cocktail party at the end…
We just wrapped another successful Franchise Operations Performance Summit (OPS), this time in Boston. This particular OPS, however, had special meaning for more than just what we covered during the two days of workshops. For those of you unfamiliar with the area, the site of Franchise OPS, The Sheraton-Boston Hotel, is not far where the…
How is Franchise Operations Performance Summit (OPS) a one-of-a-kind event? For starters, it is the only franchise executive conference dedicated to operations performance excellence. Period. And if you’re a franchise operations executive or manager, the clock is ticking your chance to attend the next Franchise OPS in Boston, May 2-3. Franchise OPS features two days…
Have you signed up for Franchise OPS? The early bird deadline will be here very soon March 25. While early birds around Boston may catch the worm, those signing up for Franchise OPS by the 25th get $100 off the best seat in the house for the only the only franchise executive conference dedicated to…
As we all know the world is changing, the internet, social media and mobile is having a major impact on all of us. It’s easy to make a mistake, not understanding the new rules of the game. Check out this article on texting on IFA’s website. After reading this, you might want to review all of…
It’s 2017 and you’re a franchise consultant. What is your typical day like? Where is your office—at corporate headquarters, at home or in the clouds? How do you connect with your franchisees—in person, by webcam, Smartphone or a drop-in visit via jet pack? As part of the recent Franchise Operations Performance Summit (OPS) held in…
Here at Ingage, we spend a lot of time talking about franchisors engaging their franchisees and optimizing that relationship. Yet being engaged goes beyond your franchise organization and should include you being active in your local or regional franchise community. That’s why several years ago, I joined the New England Franchise Association as a member…
We’re extremely excited to add two more sponsors for next month’s Franchise OPS in Atlanta– Promoboxx and Tortal, a Driven Brands company. The main theme of this Franchise OPS, which takes place on Dec. 4-5, is how technology can be used to improve the efficiency of the role of field consultant. That’s a question I’ve…
