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. . . insights from my new book Ingaging Leadership There is so much power in the ongoing, simple process of identifying and monitoring performance indicators in your business. When you identify and measure them before and after training, you enjoy dramatically better results. That process becomes a key part of measuring the ROI that…
“I wish they’d told me how to deal with the most common complaint I hear from customers, but it never came up in training.” “As soon we got back onto the selling floor, we saw that we hadn’t really learned any tools to do our jobs better.” If you have ever gotten comments like those after…
It’s standard practice to hand out survey forms when a day of training is done, or to email feedback forms to trainees the next day. But is that enough? Probably not. Because getting the right feedback in the right ways can lead to continuous improvement in all your training efforts, let’s take a closer…
Let’s take a look at two professional trainers. In today’s post, we’ll call them Joan and Jack. How Joan and Jack Are Similar Both Joan and Jack are energetic trainers who get their audiences laughing. They will both do whatever it takes – using props or quacking or asking trainees to do silly things – to…
The fundamental process of developing metrics to measure hotel training success is similar to the process used in other training: You identify the processes that you would like to improve. You pinpoint and measure key indicators for those processes before your training starts. You create training that can bring about changes in those key indicators….
