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All of us at Tortal are excited as we can be about the FranConnection `16 Conference next month. The conference, one of the most important on the franchising landscape, will happen from May 18-20 at the Gaylord National Resort and Convention Center in National Harbor, Maryland. Why are we so excited about FranConnection `16?…
How much does it cost to breathe fresh life into an under-performing training program? Is it even worth trying, or do you need to discard what you have and start designing all over again from the beginning? Many companies assume that it cannot be done without incurring enormous expenses. But that is often not the…
If you’d like to know where American companies are spending most of their training dollars today, you’ll find out by reading the Brandon Hall Group’s 2015 Training Study. Let’s review some of the study’s findings. The Cost to Develop One Hour of Training Increased Nearly 13% between 2014 and 2015 The study found that in…
Since the ADDIE training model was developed at Florida State University in 1975, training designers have added their own tweaks and improvements to the way it works. But despite all the refinements over the years, ADDIE is still worth knowing about. It provides a useful structure for planning and implementing your training. Let’s review the…
Do you have a training program in place for your food service or restaurant employees? If so, are you teaching them about food allergies? If not, you are exposing your customers to risk – and your restaurant to possible legal action if customers have allergic reactions. The lesson? Make sure your food service training teaches…
Have you ever had an experience like one of these? You were impressed by the service-oriented salespeople at the appliance store where you bought your new stove. But the people who came to deliver and install it were hurried and couldn’t answer your questions. Plus, they tracked dirt into your house. You visited a fast…
What is the most critical skill to cover in your food service training? Here’s a hint: it pertains to something you do every day We have all seen signs in restaurant washrooms that say, “All employees must wash their hands before returning to work.” It is good that those signs are posted, because all restaurant…
As you’re putting the finishing touches on your training materials, you hunt around online and find the perfect video, image or quote to insert. You’re tempted to grab it and insert it – it’s there online for the taking, right? You can’t get in much trouble, can you? An attorney who specializes in intellectual property…
Not long ago we got a call from a sales manager who said, “We need to get you in here to do some sales training.” We asked why. The man explained, “Some of our salespeople are selling three times the volume that our other salespeople are, and they are all sitting right next to each…
Are you and your training designers so busy developing new training programs that you don’t have the time to make sure that trainees are using the lessons you taught them? Even more troubling, do you sense that employees in your organization aren’t really that interested in learning? They’ll show up for required training and do…
