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Do you have employees who are retiring? Or capable employees who are resigning to take jobs at other companies? If so, take the time to capture their knowledge, either through a series of exit interviews or detailed questionnaires about their job content. The “institutional knowledge” they can provide will be something you can roll into…
Today, I would like to direct your attention to “Technology Can Save Onboarding from Itself,” an article that Keith Ferrazzi published in the Harvard Business Review on March 25, 2015. “Competition among the most innovative companies is growing ever more heated for one of the most highly-coveted resources on the market: talented employees,” Ferrazzi writes….
You need to teach a specific skill to a group of your employees. You just found a course at a local college that seems to fill the bill. Or perhaps your industry association offers classes that might be just right. Should you enroll your employees in those classes or develop a training program of your…
Have you or colleagues at work ever made a statement like this? “It’s total chaos around here today” It’s something we have all said at work at one point or another, usually when we can’t keep up with our workload. But we also know that when chaos reigns (and even when people in a company…
If you haven’t been paying attention to current trends in training, things have changed. Let’s take a look at three myths about training that are no longer true. Myth One: Training Costs a Fortune to Develop Due to recent developments in technology, the cost of developing and delivering top-quality training has actually come down. For…
The point of contact where your front-line staffers serve your customers is the “make or break” point where the perception of your company and your brand is established. How do you get the right things to happen on your front line? Here are three critically important steps to take. First, Hire the Right People You…
If you need to train a group of salespeople or your front-desk hotel staff, it’s tempting to buy a ready-to-go training program. It doesn’t cost much, it seems to cover the basics . . . and maybe it features a high-powered presenter with a big name. It might make sense to invest in one of…
Copious research documents the fact that Younger Generations like to learn. After all, they grew up attending schools and college; learning is part of the way they interact with the world. One major study from Gallup, “How Younger Generations Want to Work and Live,” reports these findings: 60% of Younger Generations say that the opportunity…
. . . an excerpt from our forthcoming eBook, Maximizing Your Learning Management System If you have ever been an administrator for an LMS, you know they are always being improved and enhanced with new features. It is good to continually improve business systems, but change is not always easy or smooth. For LMS administrators,…
If you have supervised groups of people at work, you have noticed that groups of people are different. They can fall into the following categories: Conflict-addicted groups are full of people who seem to think that progress can only happen when people argue and disagree. Agreement-addicted groups are the opposite. Their members seem to think…
