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How are training and coaching different? Training is all about teaching needed skills, knowledge and attitudes to groups of people. Coaching is delivered by one coach or mentor to one employee at a time. Its goal is to help individual employees grow, perform better, and succeed. When used alongside training, coaching can develop top…
Data security has come a long way since December 2005, right? That was the month when somebody popped open a car trunk and stole a laptop that contained the records of 230,000 Ameriprise Financial customers. Suddenly, data security became a big concern, executives heard the word “firewall” for the first time, and companies scrambled…
You’ve booked a room for your training session. You’ve ordered coffee, tea, water, and a table of snacks. Of course, you’ve made sure that the projector and sound system will work. So all the bases are covered, right? Maybe yes, maybe no. Because the fact is, there are a lot of “moving parts” in any…
It’s tempting to think that employees will like your training because it gives them a chance to kick back and get away from their desks. But the fact is, training could be causing conflicts like these for your trainees: “I get 100 emails before lunch every day, some of them critically important . . ….
“Managers are often ill-prepared for success in a leadership role. Many of them aren’t trained at all in how to engage, coach, or develop their teams. And if they are trained, it’s through programs that aren’t aligned with company strategy, lack the support of senior leadership, and are delivered as ‘once and done.’” –…
What is the ideal length for a training session? “Short!” one sales trainer told us. And he’s right, because trainees shut down and stop learning when sessions run too long. “Just the right length,” another trainer said. When we asked him what that meant, he explained, “It depends on the information you are presenting,…
If you want to hear people groan when a day of training is ending, say “Here’s your homework for tomorrow.” Maybe that’s because the word “homework” brings back so many unpleasant memories from school. Yet the right kind of homework can be motivating, not discouraging. A Motivational Way to Use Homework in Training “The Kind…
In the Breakthrough Ideas webinar that Anthony Amos gave for us at Tortal Training last summer, he observed that using training to teach too many company “rules” can harm training. Anthony is a top former Australian rugby player, a successful entrepreneur, and now a sought-after trainer. And we think he has a point, because…
It’s standard practice to hand out survey forms when a day of training is done, or to email feedback forms to trainees the next day. But is that enough? Probably not. Because getting the right feedback in the right ways can lead to continuous improvement in all your training efforts, let’s take a closer…
Phillip Hatfield is a certified Zig Ziglar team member and a powerhouse motivational speaker who gets trainees to transform themselves into top performers. So it comes as no surprise that he believes that great training depends on face-to-face encounters between trainers and trainees. “Too many companies today believe that online training is all they need…
