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I am excited to report that a new edition of my book Ingaging Leadership will soon be released by Authors Press! Please visit this blog in the coming weeks to learn how to order your copy. Here’s an excerpt for you to enjoy . . . By Evan Hackel I am a CEO, and I have…
Now, thanks to modern technology, the big thick franchise manuals of the past are disappearing and being replaced with something far better. At Tortal Training, we are tossing aside big printed operations manuals and replacing them with new electronic versions that: Look and function like websites and are completely interactive. Have content that is searchable…
Can you think of a company that doesn’t have any clients or customers? Frankly, we can’t. When we asked an executive we know to name a company that didn’t have any clients or customers, he thought about it for a few minutes and then said, “A company that uses robots to dig mines on Mars,…
If your company needs to train a defined group of employees who perform a specific function – retail salespeople, automotive service writers, front-desk hotel employees, food handlers – it is tempting to hire a training company that has a program that is ready to go. You call the company, find out what the training costs,…
An excerpt from the soon-to-be-released book from Tortal Training You have training content. You have people who you want to train. Can’t you just stand back and let people find the training they need and take it? Maybe you could do that. But if you do, your training will quickly become random, disorganized, untrackable,…
Do great athletic coaches and great trainers use the same strategies to get people to grow, exceed their own expectations, and succeed? We think they do. And a recent article that was published by Competitive Advantage supports that opinion. The article, “What Makes a Good Coach?”, outlines some winning traits of top athletic coaches. We…
With another month of winter still to come, it is hard to imagine that we will be enjoying warm days sooner than we expect. But we will. And here is a suggestion for you. Why not dedicate your spring to transforming your business? You can make plans in spring, develop them over the summer, and…
With the cost of hiring at an all-time high, it is more important than ever to recruit the very best employees and make sure they stay with you for the long term. As a possibly revolutionary thought, let me say that most employees want to stay with the companies that hired them for a significant…
When baby boomers took their first “real” jobs upon entering the workforce, their demands and expectations were ridiculously low by today’s standards. On their first day on the job they got an employee handbook that they took home and scanned while eating dinner or watching TV. Company training, if there was any, was minimal. For…
I was visiting the office of a franchise owner a few months ago. While we were chatting, he happened to be checking his email. I noticed that he ignoring some messages, opening others for a quick look, forwarding some without looking at them, and deleting others. In other words, he was processing the contents of…
