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If you have service workers who work in multiple locations, you know how labor-intensive and costly it can be to create a training program for them all. You have to deliver hands-on training to your employees in all your franchises, restaurants, hotels and health club food concessions, no matter where they work. You might…
Skills, Challenges, and Trends in Instructional Design, a free white paper available from The Association for Talent Development (ATD), is a must-read for everyone in the training industry. It’s the result of surveys of 1,381 training professionals that was conducted by researchers from ATD, the International Association for Continuing Education and Training (IACET), and…
Improve training results and cut costs with this advice from our free downloadable ebook Six Tips for Successfully Training a Distributed Workforce There are many ways to get creative when training employees who work in multiple company locations. But when you analyze them, you realize that distributed training really comes in three basic formats….
Please note: To attend the book signing, you must register for the conference. See “A Special Discount for Stopping By” below to find out how. I’m pleased to announce that I will be signing copies of my new book Ingaging Leadership on the opening night of C-Suite’s 2016 Conference. I hope you can be…
Did you know that instructor-led classroom training is still the most popular form of training? It’s true, even today when training is increasingly delivered on mobile phones and tablets. According to statistics from the Association for Talent Development, 70% of all training programs in the U.S. were conducted in classrooms in 2014. We are willing…
Everyone who is involved in training should spend time reading the 2015-16 Towards Maturity study. This study has now been conducted for 12 years and its findings, based on surveys of 600 learning professionals and 1,600 trainees, tell us a lot about what is working well in training today and where improvements are needed….
All the employees who work for your hotel are in the customer service business. Although their jobs may differ, they all have the opportunity to offer memorable service that brings patrons back time and time again. Opportunities for Excellence To take your hotel’s service to the next level, consider extending customer service training to include…
If you are in golf course management, you know that your ultimate success depends on how well you handle all the small details that create a quality golfing experience for your patrons. Do golfers find it easy to book tee times? When they arrive, are your parking areas clean and well maintained? Are golfers greeted…
Fresh ideas from my new book Ingaging Leadership Everyone in your organization needs top communication skills. That’s true for your executives, salespeople, middle managers and front-line employees. It is also especially true for trainers. If they only deliver information without motivating trainees to welcome and use it, the key concepts you want to teach…
You look around your company one day and notice that most of your employees seem to be glued to their smartphones. When they’re not working, they’re shopping, accessing social media, texting with friends, watching videos, reading the news . . . you name it. Your eyes aren’t fooling you. According to the best statistics we…
