704-323-8953 | 9AM - 5PM EDT
My new book Ingaging Leadership: A new approach to leading that builds excellence and organizational success is now available on Amazon.com, people are reading and reviewing it. And several people have emailed me to ask the same question . . . Why did you call your book Ingaged Leadership instead of Engaged Leadership? That’s…
Jeffrey Gitomer is one of the most sought-after sales trainers in America – and one of the most opinionated, unusual and results-oriented. He is also a bestselling author, a keynote speaker, and the founder of Training One. Here are some of the views that Jeffrey expressed when he talked with Cordell Riley in one…
“It is critically important to include industry-specific terms and concepts in your training,” Chris Kirchner stated in the Breakthrough Ideas in Training webinar that he presented for us at Tortal last summer. Chris is Director of ROI Certification for the ROI Institute, he knows what delivers results in training, and his recommendation is very,…
“5 Trends for the Future of Learning and Development,” an article that David Wentworth and Mollie Lombardi wrote for Training magazine, delivers an overview of training trends that’s well worth reading. Wentworth and Lombardi, who are researchers at The Brandon Hall Group, first point to these three trends as notable: The increasing use…
It’s not hard to put together training programs that combine classroom and technology-based learning. The problem is that it is really easy to get it wrong. In today’s post, let’s learn how to combine both forms of learning in an optimized way that gets results. The Problem: Breaking the 10% Learning Barrier The…
Tortal Training’s Breakthrough Ideas in Training Webinars was a forum where some of today’s most forward-thinking training professionals shared their wisdom. In today’s post, let’s revisit some of the gold nuggets of wisdom about sales training. From Harry J. Friedman, Retail and Sales Guru and author of No Thank You, I’m Just Looking ….
If you’ve ever hired the wrong training company – or for that matter, the wrong supplier, accounting firm or any other business partner – chances are you can look back and pinpoint just how you made the wrong hiring decision. It’s helpful to understand past mistakes, but far more useful to avoid making similar…
In his recent webinar for Tortal Training’s Breakthrough Ideas in Training, Mark Sanborn commented that, “There are only two ways to grow a business today. One is to grow yourself, the other is to grow your team. Creativity, productivity, operational excellence, great service and effective selling all start with making your skill set, and…
Did you attend the Breakthrough Ideas in Training webinar that Patricia Fripp gave for Tortal Training this summer? If not, don’t worry. The tips that she gave in the webinar for giving powerful presentations were so terrific that we’re reporting some of them in today’s blog post. Better yet, you can click here to…
The fundamental process of developing metrics to measure hotel training success is similar to the process used in other training: You identify the processes that you would like to improve. You pinpoint and measure key indicators for those processes before your training starts. You create training that can bring about changes in those key indicators….
