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“I wish they’d told me how to deal with the most common complaint I hear from customers, but it never came up in training.” “As soon we got back onto the selling floor, we saw that we hadn’t really learned any tools to do our jobs better.” If you have ever gotten comments like those after…
A training director we know went to his CEO last year and said, “I’d like to feature you in a video that will be shown to our new employees.” “I don’t want to do that,” the CEO said. “Training shouldn’t be about me, it should be about more important things.” But the trainer convinced…
“What have you learned lately?” is an important question to ask your in-house training professionals and the training consultants you are working with. And one more thing – if you are a training professional, why not ask yourself? Learning is important. When trainers are life learners, they bring a lot more to training . ….
I am proud to announce that my article “Four Ways You Are Paying for Training . . . Whether You Know It or Not” has just been published in the November issue of Talent Management Excellence Essentials and is now available to read online. The article provides ample food for thought – and compelling…
When I wrote my new book Ingaging Leadership, I didn’t plan it to be a manual about employee retention. But then a reader emailed me to say that he thought my ideas had the potential to dramatically improve employee retention in his organization. It’s always wonderful when someone makes an observation like that. In…
Let’s consider a common scenario . . . Your salespeople aren’t selling enough. They’re hitting their quotas by making the number of sales visits you asked for. They’re even identifying and calling on 20 strong new prospects every month, just like you asked them to do. But for some reason, the needle isn’t moving in…
We all know that hiring the wrong training development firm wastes time and money. Yet making the right choice isn’t always easy. Even a firm with a good reputation and an impressive client list might not be just right for your needs. How can you increase the likelihood that you will retain the right firm…
If you’ve ever hired the wrong training company – or for that matter, the wrong supplier, accounting firm or any other business partner – chances are you can look back and pinpoint just how you made the wrong hiring decision. It’s helpful to understand past mistakes, but far more useful to avoid making similar…
In his recent webinar for Tortal Training’s Breakthrough Ideas in Training, Mark Sanborn commented that, “There are only two ways to grow a business today. One is to grow yourself, the other is to grow your team. Creativity, productivity, operational excellence, great service and effective selling all start with making your skill set, and…
Did you attend the Breakthrough Ideas in Training webinar that Patricia Fripp gave for Tortal Training this summer? If not, don’t worry. The tips that she gave in the webinar for giving powerful presentations were so terrific that we’re reporting some of them in today’s blog post. Better yet, you can click here to…
