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Are you looking for a great franchise speaker? If you are, you need Evan Hackel! We are pleased to announce the launch of Evan’s new Franchise Speaker website! When you visit, be sure to click on the See How tab to watch a video of Evan in action. Evan brings decades of franchising success and experience…
By Dan Black and Cordell Riley Not long ago we got a call from a sales manager who said, “We need sales training!” Our response, “Are you sure?” Our client went on to explain that some of their customer service reps were doing four times the volume of others. It had to be because they…
By Cordell Riley Every visit a customer makes to your service facility is like a mini-journey. When that trip is over, you want your customer to feel well-served, valued, and maybe even a little bit delighted. Great customer service training is what makes that happen. Let’s break your customer’s experience down to see how training…
Charlotte, NC, October 16, 2017 – Tortal Training has been recently named a Training Partner of the Franchise Education and Research Foundation. Tortal will work with the Foundation to continue building the backbone of the online Franchise University and provide the Tortal-Designed, Learning Management System (LMS) that tracks trainee participation and evaluates participation and learning outcomes. The Franchise Education…
By Barry Lenson When I interviewed Megan Sweeney, Tortal Training’s new Client Engagement Manager, I expected that I would simply write down everything she said and edit it all into a short, cut-and-dry blog post. Those plans changed when Megan and I started to talk and I discovered her special Meganthusiasm. She is so full…
Worried you’re not getting the most from the millennials you lead? If so, transform your leadership by registering for Beyond the Obvious: Critical Skills for Leading Millennials with business leader Evan Hackel, founder of Ingage Consulting and author of Ingaging Leadership. You will discover . . . Why millennial employees are the best workers Why most of…
By Cordell Riley “It’s not enough to teach knowledge, skills, or behaviors just for the sake of it. Training must connect to big-picture, company-wide objectives. Team members and leaders have to ask, “What do we need to be able to do so we achieve our business goals?” and “How will we measure and show…
A strong hotel training program should teach employees to provide great customer service – the kind of friendly, resourceful attitude that pleases patrons and makes your hotel their favorite place to stay. Yet a good program of hotel training should also teach focused, practical skills that your hotel workers need if something goes wrong….
Two years ago, a professional trainer arrived at a client’s offices, fired up and ready to give a day-long session. He waited for the room to fill, introduced himself, started a video, left the room, and went down the hall to a vacant conference room to his check emails on his phone. But there…
We’re really looking forward to the New York International Auto Show next month. We’ll check out all the exciting gas-burning cars, of course. But what really excites us is the opportunity to get a close look at the new Chevy Bolt, an all-electric plug-in car that offers a claimed driving range of 238 miles…
