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Many companies view training as a “nice to have.” They think it is important to create an attractive, engaging training program for new hires, and that it might be good to have a focused course that teaches employees how to perform certain tasks or use certain pieces of company technology. Once those companies cover the…
Navigating the new world of training delivery channels can be confusing in today’s environment. Do you bring everybody in for a class? Build some eLearning? Deliver the information via a Mobile app? The reality is, there is no one-size-fits-all answer. Your best solution depends on WHO your learners are, WHEN they will need the information…
“Of all the things a leader should fear, complacency heads the list.” – Leadership guru John C. Maxwell Is your company complacent? Of course, every company has areas of complacency, even very successful companies. Microsoft, one of the most successful companies in the world and clearly innovative, was suffering from complacency until Apple came out…
Note: This article was published on the Tortal Training Blog in 2015. We are reissuing it today because protecting company data has become even more challenging today than it was then . . . and probably more complex than ever before. Data security has come a long way since December 2005, right? That was the…
“It’s not enough to teach knowledge, skills, or behaviors just for the sake of it. Training must connect to big-picture, company-wide objectives. Team members and leaders have to ask, `What do we need to be able to do so we achieve our business goals? ` and `How will we measure and show the impact of…
Not long ago a training consultant got a call from a sales manager who said, “We need sales training!” The consultant answered, “Are you sure?” The caller explained that some of their customer service reps were doing four times the volume of others. It had to be because they were better salespeople … right?…
When baby boomers took their first “real” jobs upon entering the workforce, their demands and expectations were ridiculously low by today’s standards. On their first day on the job they got an employee handbook that they took home and scanned while eating dinner or watching TV. Company training, if there was any, was minimal. For…
Let’s consider a pretty common scenario as we begin today’s post . . . Your salespeople aren’t selling enough. They’re hitting their quotas by making the number of sales visits you asked for. They’re even identifying and calling on 20 strong new prospects every month, just like you asked them to do. But the needle…
Copious research documents the fact that younger generations like to learn. After all, they grew up attending schools and college; learning is part of the way they interact with the world. One major study from Gallup, “How Younger generations Want to Work and Live,” reports these findings: 60% of younger generations say that the opportunity…
You have a group of trainees. You have stuff you want to teach them – skills, behaviors or information you want them to absorb. That’s the usual situation before most companies start to design training. But what kind of training will most effectively deliver the knowledge you want to teach, and in the most cost-efficient…
