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If you’d like to know where American companies are spending most of their training dollars today, you’ll find out by reading the Brandon Hall Group’s 2015 Training Study. Let’s review some of the study’s findings. The Cost to Develop One Hour of Training Increased Nearly 13% between 2014 and 2015 The study found that in…
Since the ADDIE training model was developed at Florida State University in 1975, training designers have added their own tweaks and improvements to the way it works. But despite all the refinements over the years, ADDIE is still worth knowing about. It provides a useful structure for planning and implementing your training. Let’s review the…
Have you ever had an experience like one of these? You were impressed by the service-oriented salespeople at the appliance store where you bought your new stove. But the people who came to deliver and install it were hurried and couldn’t answer your questions. Plus, they tracked dirt into your house. You visited a fast…
As you’re putting the finishing touches on your training materials, you hunt around online and find the perfect video, image or quote to insert. You’re tempted to grab it and insert it – it’s there online for the taking, right? You can’t get in much trouble, can you? An attorney who specializes in intellectual property…
Not long ago we got a call from a sales manager who said, “We need to get you in here to do some sales training.” We asked why. The man explained, “Some of our salespeople are selling three times the volume that our other salespeople are, and they are all sitting right next to each…
Are you and your training designers so busy developing new training programs that you don’t have the time to make sure that trainees are using the lessons you taught them? Even more troubling, do you sense that employees in your organization aren’t really that interested in learning? They’ll show up for required training and do…
The latest issue of Nursery Management magazine, with its “Bright Future” theme, contains a smart selection of articles about the future of the plant nursery industry – which is strong, vibrant, and growing. The issue profiles a group of up-and-coming young entrepreneurs who have devoted their lives to growing and marketing plants, and who will…
“Everyone is different and as a result may have something special to bring to the table. Let them know how their personalities and unique strengths support your organization. Take advantages of these differences.” – “Embrace Uniqueness of Your Employees,” by Shep Hyken, Shep Hyken’s Customer Service Blog Could it be that better training results when…
Way back in 2002, Fast Company published a case study, “Inside Intel’s Mentoring Movement,” that is still worth reading today. The author, Fara Warner, reported that Intel’s best mentoring practices included setting up “partnering relationships” between senior managers and younger trainees, having those pairs write down their expectations in “partnership contracts,” and allowing the mentor…
Ingaged leadership is a new approach to leading that I have developed. It is based on a simple concept . . . When you align people and create an organization where everyone works together in partnership, that organization becomes vastly more successful. There are many business settings where organizations can apply this new way of…
