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We recently heard a sales trainer say this to a room full of newly hired salespeople. . . “Stay fired up! If your prospect throws you out the door, come right back in through the window!” That piece of advice is like others we have heard over the years, like this one . ….
On March 22, 2017 at 12 noon EST, Tortal Training’s Client Engagement Manager Brannon Dreher will be giving a free Webinar on sticky training. The clock is ticking, so be sure to register now. From Forgettable to Sticky to Stickier to Stickiest Training “How much information do you think your employees retain after they…
“The employee-work contract has changed, compelling business leaders to build organizations that engage employees as sensitive, passionate, creative contributors. Two years of research and discussions with hundreds of clients suggest five major elements and underlying strategies that work together to make organizations `irresistible.’” – “Becoming Irresistible: a new model for employee engagement,” by Josh Bersin, Deloitte…
Wisdom from Tortal’s Free eBook Three Ways to Leverage Training and Build a Powerful Brand Are you using your employee manual as the textbook when you train a group of new employees? There is sound reasoning for doing that. After all, you should make sure new hires understand the nuts and bolts of what…
We’re pleased to report that “Why Failing to Train Employees Costs More than You Think” by our CEO Evan Hackel has just been published by PPAI online. Evan’s article is a real eye-opener for any organization that believes it is saving money by cutting training. What Really Happens If You Don’t Train People? You’re could…
Try this power strategy from our free new eBook, Seven Strategies for Increasing Your Training ROI Would you like to achieve much greater ROI for every dollar and minute you invest in training? If so, remember this simple fact . . . Even small improvements you make in training can dramatically improve ROI . ….
Have you ever had to train someone to take over your job? Perhaps you had just gotten a promotion, or you were leaving the company. No matter the scenario, it is a challenge for many reasons. One is that you are focused on what you are doing next, and possibly pressured. Another is that you…
by Dan Black, VP Client Engagement, Tortal Training The world of training is infatuated with games today. Everyone seems to have gotten the idea that games motivate learners to get more involved, to learn faster, and to retain more information – gamification, the new buzz word of learning industry. I’ll share a secret with…
If you are training new employees to start new jobs, you have a good opportunity to teach them healthy new habits you would like them to adopt when doing their jobs. Even though they might have come to your organization from previous jobs where they had habitual ways of working, you have a good…
Are you teaching your trainees the skills they need to deal with customers who are not only dissatisfied, but angry . . . or even hostile? “Dealing with Difficult Customers,” a post that Mark Lamendola published on the Electrical Construction & Maintenance blog on February 7th, describes some strategies we like for dealing with highly…
