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Not long ago we got a call from a sales manager who said, “We need to get you in here to do some sales training.” We asked why. The man explained, “Some of our salespeople are selling three times the volume that our other salespeople are, and they are all sitting right next to each…
Are you and your training designers so busy developing new training programs that you don’t have the time to make sure that trainees are using the lessons you taught them? Even more troubling, do you sense that employees in your organization aren’t really that interested in learning? They’ll show up for required training and do…
The latest issue of Nursery Management magazine, with its “Bright Future” theme, contains a smart selection of articles about the future of the plant nursery industry – which is strong, vibrant, and growing. The issue profiles a group of up-and-coming young entrepreneurs who have devoted their lives to growing and marketing plants, and who will…
“Everyone is different and as a result may have something special to bring to the table. Let them know how their personalities and unique strengths support your organization. Take advantages of these differences.” – “Embrace Uniqueness of Your Employees,” by Shep Hyken, Shep Hyken’s Customer Service Blog Could it be that better training results when…
Way back in 2002, Fast Company published a case study, “Inside Intel’s Mentoring Movement,” that is still worth reading today. The author, Fara Warner, reported that Intel’s best mentoring practices included setting up “partnering relationships” between senior managers and younger trainees, having those pairs write down their expectations in “partnership contracts,” and allowing the mentor…
Ingaged leadership is a new approach to leading that I have developed. It is based on a simple concept . . . When you align people and create an organization where everyone works together in partnership, that organization becomes vastly more successful. There are many business settings where organizations can apply this new way of…
Insights from our free eBook 3 Ways to Leverage Training and Build a Powerful Brand A consistent brand identity is the glue that connects every piece of your customer’s experience. From initial contact, to point of sale, to ongoing engagement, every touchpoint is a chance to fulfill your brand’s unique promise. Without that kind of…
For more training solutions, download our free eBook 10 Critical Considerations to Ensure Training Initiative Success Effective training has the power to lead companies to new levels of achievement, efficiency and success. Is training doing that for your organization? If not, the cause could be one of these problems that we have seen take hold…
Have you ever walked into a training class for new financial advisors or insurance salespeople? If you have, chances are you have looked around the room and seen all the chairs filled with young people who are just beginning their careers – many of them members of the millennial generation, which is another way of…
You have an awful lot to teach new employees in the days and weeks after you hire them. That can make it easy to overlook the fact that some of your new hires could have a lot to teach you too, in critical areas like these: They can often provide useful real-world intelligence about potential…
