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You look around your company one day and notice that most of your employees seem to be glued to their smartphones. When they’re not working, they’re shopping, accessing social media, texting with friends, watching videos, reading the news . . . you name it. Your eyes aren’t fooling you. According to the best statistics we…
If you plan your training with the help of experienced training consultants, it is highly unlikely that big problems will arise after your program begins. But even under the best of circumstances, trainees sometimes complain about what it taking place in the classroom. You could have some trainees who just like to gripe – or…
When I wrote my article “Four Ways You’re Paying for Training . . . Whether You Know It or Not,” I knew that it made a lot of sense because it was founded in my own real-world experiences, not on theoretical ideas. In it, I clearly point out ways that training consistently offers a far…
“Most executives, when asked where leadership development happens, think primarily of the classroom. However, when executives are asked what shaped them as leaders, most cite real-world, on-the-job experiences.” – From “Strategy Activation: Develop your leaders in context” by Noah Rabinowitz and Jim Aggen, Korn Ferry Even the most innovative classroom training cannot teach your company’s…
. . . insights from my new book Ingaging Leadership There is so much power in the ongoing, simple process of identifying and monitoring performance indicators in your business. When you identify and measure them before and after training, you enjoy dramatically better results. That process becomes a key part of measuring the ROI that…
“I wish they’d told me how to deal with the most common complaint I hear from customers, but it never came up in training.” “As soon we got back onto the selling floor, we saw that we hadn’t really learned any tools to do our jobs better.” If you have ever gotten comments like those after…
A training director we know went to his CEO last year and said, “I’d like to feature you in a video that will be shown to our new employees.” “I don’t want to do that,” the CEO said. “Training shouldn’t be about me, it should be about more important things.” But the trainer convinced…
“What have you learned lately?” is an important question to ask your in-house training professionals and the training consultants you are working with. And one more thing – if you are a training professional, why not ask yourself? Learning is important. When trainers are life learners, they bring a lot more to training . ….
I am proud to announce that my article “Four Ways You Are Paying for Training . . . Whether You Know It or Not” has just been published in the November issue of Talent Management Excellence Essentials and is now available to read online. The article provides ample food for thought – and compelling…
Are your trainees really using the new skills they learned in training? Here are seven strategies that can help assure that they are: During training, explain what you will be measuring later on. This sounds basic, but it can be effective. For example, if one of your goals is to have your salespeople follow…
