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“Everyone needs a coach. It doesn’t matter whether you’re a basketball player, a tennis player, a gymnast, or a bridge player . . . We all need people who will give us feedback. That’s how we improve.” Bill Gates, founder and former CEO of Microsoft and co-director of the Bill and Melinda Gates Foundation,…
Many brilliant thinkers have offered good advice about how to improve your listening skills. As they have pointed out, you will absorb more information if you break the habit of formulating an answer when another person is speaking (a pattern called interruptive thinking). They have also noted that you will also hear better if…
What is the most effective, simplest rule to follow when leading younger generations? It is to practice the Ingaged Leadership that I explain in this book. Ingaged Leadership is a style of management that “speaks” on every level to younger generations. If you listen well, provide autonomy, encourage risk-taking, and follow the other advice in…
I recommend telling people five positive things for every comment that could possibly be interpreted as negative – so in effect, you are operating on a ratio of 5 to 1 in positive versus ambiguous or less-than-positive communications. This practice will transform your leadership on the job, and it will produce surprising transformations in the…
Every year 24/7 Wall St publishes a list of the worst American companies to work for. When compiling this year’s list, 24/7 relied on company ratings compiled by Glassdoor.com, an organization that compiles millions of employee reviews of the companies where they work. Please note that in our blog post today, we are not going…
Tortal Training Launches New Course Development Tools and Services Training, a leading training development company, is expanding its offerings with the introduction of two new services. The first is the Tortal Course Authoring Tool, a platform that allows clients to author and update their own course materials as needed. The second service seamlessly converts…
I was visiting the office of a franchise owner a few months ago. While we were chatting, he happened to be checking his email. I noticed that he ignoring some messages, opening others for a quick look, forwarding some without looking at them, and deleting others. In other words, he was processing the contents of…
Copious research documents the fact that younger generations like to learn. After all, they grew up attending schools and college; learning is part of the way they interact with the world. One major study from Gallup, “How Younger generations Want to Work and Live,” reports these findings: 60% of younger generations say that the opportunity…
How to Turn Your Training Department into a Profit Center “We just hired a new training development company,” the CEO of a retail company told me recently, “and we’re going to be paying a much higher cost for our training than ever before. It better work.” I appreciate that executive’s concerns. After all, increasing expenditures…
You have a group of trainees. You have things you want to teach them – skills, behaviors or information you want them to absorb and use. That’s the usual situation before most companies start to design training. But what kind of training will most effectively deliver the knowledge you want to teach, and in the…
