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When planning a program of live training for employees, many companies hire a great trainer . . . and then think that effective training is bound to happen as a result. Make no mistake, a skilled and energetic trainer is an important key to good live training. But there are other steps to take too,…
“No matter what we do, we are going to offend someone,” is an opinion that we often hear. There is some small amount of truth in it, because no matter how you scour your company’s training and other materials, it is nearly impossible to eliminate what people might find offensive. No matter how careful you…
Most employees love training. They realize that it makes their jobs easier. Many employees also know that training shows that their companies want them to succeed. Yet let’s face facts. In any company, some workers resist training. Who are they? It is tempting to write them off as people who simply like to complain. Yet…
Keeping employees from quitting their jobs after only a year or two is becoming a bigger challenge for many businesses across the county. Is it a problem for you? One recent article, “The New Reality of Employee Loyalty” that Peter K. Murdock wrote for Forbes, suggests that in order to keep new employees, companies should…
Some companies have deeply embedded positive cultures, others negative. And in general, positive companies deliver training that motivates employees, while negative companies frustrate and demotivate everyone. However, there are specific practices that positive companies use to achieve motivational training results. Best Practices for Making New Hires Feel Great about Your Company You could get a…
Many companies view training as a “nice to have.” They think it is important to create an attractive, engaging training program for new hires, and that it might be good to have a focused course that teaches employees how to perform certain tasks or use certain pieces of company technology. Once those companies cover the…
Navigating the new world of training delivery channels can be confusing in today’s environment. Do you bring everybody in for a class? Build some eLearning? Deliver the information via a Mobile app? The reality is, there is no one-size-fits-all answer. Your best solution depends on WHO your learners are, WHEN they will need the information…
“It’s not enough to teach knowledge, skills, or behaviors just for the sake of it. Training must connect to big-picture, company-wide objectives. Team members and leaders have to ask, `What do we need to be able to do so we achieve our business goals? ` and `How will we measure and show the impact of…
Not long ago a training consultant got a call from a sales manager who said, “We need sales training!” The consultant answered, “Are you sure?” The caller explained that some of their customer service reps were doing four times the volume of others. It had to be because they were better salespeople … right?…
Let’s consider a pretty common scenario as we begin today’s post . . . Your salespeople aren’t selling enough. They’re hitting their quotas by making the number of sales visits you asked for. They’re even identifying and calling on 20 strong new prospects every month, just like you asked them to do. But the needle…
