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Navigating the new world of training delivery channels can be confusing in today’s environment. Do you bring everybody in for a class? Build some eLearning? Deliver the information via a Mobile app? The reality is, there is no one-size-fits-all answer. Your best solution depends on WHO your learners are, WHEN they will need the information…
“It’s not enough to teach knowledge, skills, or behaviors just for the sake of it. Training must connect to big-picture, company-wide objectives. Team members and leaders have to ask, `What do we need to be able to do so we achieve our business goals? ` and `How will we measure and show the impact of…
Not long ago a training consultant got a call from a sales manager who said, “We need sales training!” The consultant answered, “Are you sure?” The caller explained that some of their customer service reps were doing four times the volume of others. It had to be because they were better salespeople … right?…
Let’s consider a pretty common scenario as we begin today’s post . . . Your salespeople aren’t selling enough. They’re hitting their quotas by making the number of sales visits you asked for. They’re even identifying and calling on 20 strong new prospects every month, just like you asked them to do. But the needle…
Copious research documents the fact that younger generations like to learn. After all, they grew up attending schools and college; learning is part of the way they interact with the world. One major study from Gallup, “How Younger generations Want to Work and Live,” reports these findings: 60% of younger generations say that the opportunity…
You have a group of trainees. You have stuff you want to teach them – skills, behaviors or information you want them to absorb. That’s the usual situation before most companies start to design training. But what kind of training will most effectively deliver the knowledge you want to teach, and in the most cost-efficient…
Many brilliant thinkers have offered good advice about how to improve your listening skills. As they have pointed out, you will absorb more information if you break the habit of formulating an answer when another person is speaking (a pattern called interruptive thinking). They have also noted that you will also hear better if…
What is the most effective, simplest rule to follow when leading younger generations? It is to practice the Ingaged Leadership that I explain in this book. Ingaged Leadership is a style of management that “speaks” on every level to younger generations. If you listen well, provide autonomy, encourage risk-taking, and follow the other advice in…
Tortal Training Launches New Course Development Tools and Services Training, a leading training development company, is expanding its offerings with the introduction of two new services. The first is the Tortal Course Authoring Tool, a platform that allows clients to author and update their own course materials as needed. The second service seamlessly converts…
Copious research documents the fact that younger generations like to learn. After all, they grew up attending schools and college; learning is part of the way they interact with the world. One major study from Gallup, “How Younger generations Want to Work and Live,” reports these findings: 60% of younger generations say that the opportunity…
